Privacy Policy

1. Who We Are

ServiceMyMail.com (“we”, “us”, or “our”) provides bulk email services designed for small businesses. We act as a service provider / processor for our customers, who are responsible for the data they upload and the messages they send through our platform.

2. Information We Collect

2.1 Information you provide to us

We may collect the following types of information when you use our Service:

• Account information: Name, email address, password, business details, billing information.
• Contact lists: Names, email addresses, and other fields you upload or import into our platform.
• Message content: Campaign subject lines, body content, templates, and attachments.
• Support communications: Messages you send to us for support or inquiries.

2.2 Information we collect automatically

When you use the Service, we may automatically collect:

• Usage data: Log files, IP addresses, browser type, device information, pages viewed.
• Campaign metrics: Deliveries, opens, clicks, bounces, unsubscribes, and other email engagement data.
• Cookies and similar technologies: Used to maintain sessions, improve security, and understand usage patterns.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Authenticate users and secure accounts;
• Process and deliver your email campaigns to recipients;
• Monitor deliverability, performance, and abuse prevention;
• Respond to support requests and communicate about changes or updates;
• Analyze trends and improve our features and user experience;
• Comply with legal, regulatory, or contractual obligations.

4. Legal Basis for Processing (where applicable)

Depending on your location, we may rely on one or more of the following legal bases to process personal data:

• Your consent (for example, where required for marketing communications);
• Performance of a contract (to provide the Service under our agreement with you);
• Compliance with a legal obligation;
• Legitimate interests, such as maintaining and improving our Service and preventing abuse.

5. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: With trusted third-party vendors (e.g., hosting, analytics, payment processing) who help us operate the Service, under appropriate confidentiality and data protection agreements.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where data may be transferred as part of the transaction.

6. Your Responsibilities as a Data Controller

When you upload contact lists or send email campaigns using ServiceMyMail.com, you act as the “data controller” for your recipients’ personal data. You are responsible for:

• Obtaining appropriate consent and permissions from your recipients;
• Maintaining accurate, up-to-date contact information;
• Honoring unsubscribe and data deletion requests;
• Ensuring your use of our Service complies with applicable data protection and anti-spam laws.

7. Data Retention

We retain account information, contact lists, and campaign data for as long as necessary to provide the Service and fulfill the purposes described in this Policy, or as required by law.

You may request deletion of certain data (subject to legal or contractual limitations) by contacting us. We may anonymize or aggregate data so it can no longer be associated with identifiable individuals.

8. Data Security

We implement reasonable technical and organizational measures to help protect personal data against unauthorized access, loss, or misuse. However, no online service can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

9. International Transfers

Depending on your location and the location of our service providers, your information may be transferred and processed in countries that may have different data protection laws than your country of residence. Where required, we will use appropriate safeguards to protect such transfers.

10. Your Rights

Your privacy rights may vary depending on your jurisdiction but can include:

• The right to access, correct, or update personal data we hold about you;
• The right to request deletion of your personal data;
• The right to object to or restrict certain processing;
• The right to withdraw consent where processing is based on consent;
• The right to data portability in certain circumstances.

To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

11. Cookies & Similar Technologies

We may use cookies and similar technologies to maintain your session, remember preferences, and understand how the Service is used. You can usually modify your browser settings to limit or disable cookies, but doing so may impact certain features of the Service.

12. Children’s Privacy

The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date below. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Policy.

Last updated: December 16, 2025

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

ServiceMyMail.com
Email: support@servicemm.com